Creeks Craft
Returns & Cancellation
Last updated 4 September 2026
Your right to cancel — standard orders
For Fowl Play and standard Masonic shop items, UK law gives you 14 days from delivery to change your mind and cancel, for any reason, whether bought from held stock or made on demand.
If you submitted your own crest or artwork for a personalised item, your right to cancel ends once production has started, once you’ve approved the proof and paid. This is because the item is made specifically to your own specification, not from our standard catalogue — UK consumer law doesn’t give a change-of-mind right for genuinely personalised goods once work has begun. Faulty or misdescribed items are always covered regardless — see below.
How to cancel or return something
Email admin@creekscraft.co.uk with your order reference and let us know you’d like to cancel or return it. If you’ve already received the item, please send it back within 14 days of telling us. You may inspect a standard item as you would in a shop; excessive handling may reduce the refund.
Unless the item is faulty or not as described, you’re responsible for the cost of returning it to us.
Refunds
For standard cancellations, we refund within 14 days of receiving the goods back or your evidence of return, whichever is earlier. This includes the standard outbound delivery charge when you cancel the whole standard order. We refund to your original payment method via Stripe. This can take a few days to show up on your statement, depending on your bank.
Faulty or damaged items
If something arrives faulty, damaged, or different from what you ordered, that’s covered separately from the cancellation rights above and isn’t affected by whether the item was personalised. Email us with your order reference and photos where you can, and we’ll sort a reprint or a refund.